Shipping policy

At Elesleon, we are committed to delivering your orders in a timely and secure manner. Please review our shipping policy below.

1. Shipping Destinations

We currently ship to all provinces and territories within Canada.

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-volume periods (sales, holidays), processing times may be slightly longer.

3. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location and order weight.

Estimated delivery times:

• Standard Shipping: 5–10 business days

• Express Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or remote locations.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Tracking information may take up to 24 hours to update.

5. Delays

Elesleon is not responsible for delays caused by the shipping carrier, customs clearance, incorrect addresses, or unforeseen circumstances beyond our control.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.
Elesleon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [your support email] within 7 days of delivery.
We will work with the carrier to resolve the issue as quickly as possible.